bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 6 days ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

908

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

Technology@lemmy.worldEnglish · 6 days ago

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

Chat

nyan@lemmy.cafe
link
fedilink
English
arrow-up
26·
5 days ago
The good thing: half of them have come to their senses.

The bad thing: half of them haven’t.
- billwashere@lemmy.world
  link
  fedilink
  English
  arrow-up
  5·
  5 days ago
  Hopefully that half will go out of business.

Technology@lemmy.world

technology@lemmy.world

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: [email protected]

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related news or articles.
Be excellent to each other!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
Check for duplicates before posting, duplicates may be removed
Accounts 7 days and younger will have their posts automatically removed.

Approved Bots

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

3.46K users / day
9.61K users / week
16.9K users / month
25.2K users / 6 months
1 local subscriber
71.6K subscribers
2.94K Posts
66.7K Comments
Modlog